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Feedback the HOT BUTTON topic...

So many views on the *Feedback issue* that I thought I would weigh in..

There probably could be improvements that might change the feedback system. But how do you fix something that no way both sides can agree upon? Ebay style feedback? I am not sure that would work, who wants to see two people on a page arguing over how they both saw the reading differently? I certainly don't, some may but I am not sure that's my cup of tea...

Do I like getting bad feedback? No, I do not, but am I delusional enough to think that I never deserve it ? No, I think that while I do my best, I will not connect with every caller even if I try.

I will not tell every caller what they want to hear and while their feedback may not be for not hearing what they want it is up to them to express their view of how our interaction went even if I don't see it that way. Bad news can be delivered in a compassionate manner and I strive for that, I think I do okay most of the time, but I am sure I have not managed that every time.

Most people want truth, even if it hurts them at the time. Most people do not want to leave bad feedback, they may do so in a knee jerk reaction to their reading, some readers have expressed how people call to leave bad feedback, but since I would never waste money to leave negative feedback, I am baffled as to how others could do so? Is there a great negative feedback conspiracy?

Or is it that people have heard for SO long, and SO many times, by SO many readers that HE/SHE is coming back, is their soulmate, is going to leave their marriage that they are TIRED Of waiting and so they react after spending money they might not be able to afford... Thing is that callers do not start out being hurt and waiting. They just end up that way when their predictions do not manifest....

And...... if that was what the reader saw at the time, was it the readers fault it did not happen? Can someone change their mind? Do we want that right ? It's a heavy debate and Yikes.....there I go again rambling.....

Published Wednesday, April 04, 2007 3:12 PM by DruidsGlenTarot

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# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 1:01 PM

Feedback is a good thing because it alerts future callers of what they will expect.

When an advisor is charging a lot per minute that is no guarantee that an advisor is good, although, many who charge very little are not necessarily good either.

Feedback allows advisors to read what callers have to say about their service.

Often, most callers are looking for re-assurance on love, money and family relations.

When I see a cheating spouse I do not come out with it immediately unless the caller is looking for a specific answer to that kind of question. How often when I see a cheating spouse I see the caller is also a cheater. and both have agreed to this kind of arrangement.

I move on and only give them what they are calling for.

When we freely give information the caller may not want you to get so intimate with them.

I believe very strongly that what we see. although, oftentimes very private, must remain so, unless, the caller ask for some real personal info and even then, I am reluctant to get that personal and tell them that it is not my policy as a psychic to invade the most private aspects of people lives without their consent. I wouldwant the same treatment from an advisor.

There are a few charlatans here on KEEN and I feel very strongly that Feedback is essential in infroming potential callers that they did not receive what was advertised.

There are no easy solutions for consumers, but, I am in favor of good and fair business practices.

Rishi

# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 2:14 PM

In an ideal world, the feedback system is ideal. This is not an ideal world. I don't see how tailgating or speeding or weaving in and out of lanes makes a person feel like more than they are, but the observed reality is that some people do. So just because I can't identify with a motivation doesn't mean I don't understand it.

In other words, there are people who call with malice aforethought. Yet every time I read anything in defense of the current feedback system, or suggesting that it's okay, it always addresses legitimate negative feedback

People who feel that they don't have any power in their personal lives try to reclaim it at the expense of others. They may constantly be writing letters to the editor, they may wait until the purchase is bagged before looking for their wallets, they may shift into slow motion when they see you waiting for their parking spaces.

While some readers tend to be thinned skinned (nobody likes to be criticized), most of us are aware that we are only human. We are subject to being wrong on occasion, simply not connecting or misinterpreting what we're seeing. In these cases, we have to be ready to face the music.

But most of the outrages and cries for feedback reform are about feedback abuse. A very small number out of tens of thousands do make a practice of trying to sabotage advisors through the feedback system.

There are people who blatantly lie in feedback. You don't make any predictions, they state that your predictions didn't come true. There are people who will one star you if you don't tell them what they want to hear because they're reactive and the first impulse is to shoot the messenger.

And there are people who have always wanted to be "tough" or strong and aggressive and just lack the juice, and they've found a venue to lash out without the possibility of reprisal.

This is why people are putting forth any number of good suggestions that may help filter out the bashing, but not prevent a caller from leaving a legitimate complaint when it's deserved.

Jon Constantine

# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 3:10 PM

Please don't hijack my blog. This is the first response I have felt the need to address. Obviously there are people who lie but I don't think that's the norm, some people have a conspiracy theory that everyone who one stars is out to bash them and others, I am not of the opinion that is always the case. One cannot have a feedback system that filters out bashing when who except the caller can know whether their complaint is legitimate or not? You are not the one who can judge whether someones experience of the interaction was negative or not, that is their right to express and not one elses. I would not pay $5 a min to bash someone, that is just stupid.... and most people with common sense would agree. And you have the most powerful reprisal of all BLOCK and get over it, life aint fair, so get used to it, it's a one star and it won't ruin your life or your business, most people look at those in the middle of stellar feedback and call anyway.....
Joan

DruidsGlenTarot

# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 4:47 PM

My theory, The whole situation is corrupt. It also seems those who have no control over the feedbacks that are left do not like the lose of control. We can switch the hitters around anyway we want. It is not going to change. It has been this way for as long as keen has started. Calls,feedback,Funny how as long as it is glorified feedback than everyone is happy, delighted. And I laugh when I see I will only accept 5 stars, so now we dictate what the client should leave and if they do not leave what we prefer than all the walls come crumbling down. I said this at least a million times, Do you know who you are? Do you do the best you can? Do you hold the highest standard, that is all you should be concerned with. Someone does not like your readings, They did not get what they wanted, They are mad,upset, hurt, disgusted and than they lashed out aren't we in this sector knowing full worth that we will deal with all kinds of emotional states? We have all done things in haste and emotions. If you cannot handle it than maybe this is not the field to be in.

GIFTED11

# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 7:52 PM

Feedback, feedback, everywhere I turn, be it on Ebay, BIZrate,etc; it is rather common faire to rate items purchased on the level of integrity of a WEB seller and buyer which is a crucial and vital endeaver for anyone making purchases with their hard earned money, which in it's own right is a real sense of security, so what, if KEEN ask for feedback and if what we see is not always going to be fair and honorable, let's try to put all the baby bantering aside, for we are only red bloodied humans who on occasion becomes frail at the slightest whif of rejection with a pat real of truth we cannot always handle.

"If we are, who we say we are, a few bleak words, will not turn us into toast, nor toad." CBW 2007

Dai Zon

# re: Feedback the HOT BUTTON topic... @ Wednesday, April 04, 2007 8:41 PM

Bravo Joan!
I am reminded of the actor's ego as they fearfully skim the reviews of the play they performed the night before. lol! Our play will never be cancelled and I do not understand the obsession some advisors have over feedback.

The only time I look at my feedback is to see the beautiful expressions my callers have left and I feel gratitude. That is the relationship I have with feedback and it has served me well.

Our line of work is very dynamic and who knows who will call us and what state of mind and heart they will be in. If they lash out in a feedback it is not something we as professionals should take personally. It is ideally a call to prayer and compassion.
:)Malika

MalikaHelena

# re: Feedback the HOT BUTTON topic... @ Thursday, April 05, 2007 8:55 AM

Joan you and I have always felt this way about the damn feedback:O To see "gifted souls" griping constantly about how they are "bashed" unfairly, and called frivilous names such as "cow poo-poo" do you think your poo-poo? Do you smell like poo-poo? well get over it. Thinking that there should be flawless feedback all the time is not considered ego?

EGO~freaken ego!!!! Ya, know the word that everyone seems to avoid thinking they are exempt from! Yes we get hit with our ego more times than not!!! That is why when we have loss of control over something such as feedback, all POO hits the fan. You cannot "control" anyone and their own "feelings" on how they felt about you at the time of the call.

Now, I can speak from this one because I have seen this more times than not! You get a call and you have an attitude in your voice,Your energy, You have some tremors left over from your own life "stuff" and your on the call, You pour over your own "vibrational fluff a nutter" and the client picks up on your "attitude- per say" They feel jilted by the call, here goes your stars and feedback. OR You are so used to having customers that think your God! and you have this" I am Better than Thou attitude" and now this client that is new to you, picks up on your lets say ~cockiness~Maybe Your Own higher-self attracted this to get you bumped out fo your cocky groove~To have you in check~ To let you know that your not 100% Your not going to be 100% So this was the kick in the pants to wake you the heck up.
If All I received was 5 stars and glowing feedback, what the heck would I ever need to improve? If I was so wonderful and all knowing:O
No one is on a rampage in spending their money to just stick it to you:O
Do Not Meaure Your-Self By STARS AND WORDS~REACH Higher than that!(((((((((hugs)))))))))