How do you...........
deal with a caller who has called you once, and over a year ago, and now emails looking for free minutes? That call was almost 18 months ago and I did a free 5 minute reading for her. At the time there was only free minutes used. I do not mind doing readings at all when there is no money involved and I do that for many callers on a regular basis for clients whom I have built up a relationship with, however I cannot do that all the time, and if she had found me so wonderful the last time why did she not call me back even for three minutes in the meantime??? Then today she contacts me looking for free minutes again, her name did not ring a bell so I looked at her customer information and there had only been that one call, and no contact in the mean time....
So for the first time I emailed the caller back and said that I would not be giving her free minutes since she did not add to them last time, had not called me since and she would not expect a free haircut so why should she expect me to do readings for her for free?
I can and DO send free minutes on a regular basis, I send follow up emails, I go above and beyond on many levels when I read but there has to be a line drawn somewhere and I just did it......
Joan