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# re: I don't know about you but...... @ Friday, November 16, 2007 4:59 AM

I get these sorts of emails, and it does not even matter if I have left feedback or called. Some beging the call by saying "5 star feedback is appreciated." No one should ever be bullied into leaving feedback. Here is a copy of an email I got last week, the advisor's name is withheld.
"Please don't forget your very valuable typed feedback for our readings together, as I just found out that KEEN is punishing readers who's clients forget TYPED FEEDBACK even if the client leaves a 5 star rating.  KEEN IS DOING THIS BY TAKING AWAY RATINGS POINTS FROM THE READER UNTIL TYPED FEEDBACK IS LEFT. The end result is that if you accidentally forget to leave feedback, we as your readers are forced to pay for it by HIGHER priced advertising because the price we pay to advertise by featuring our listing is based on our ratings WITH typed feedback.  KEEN IS NOT COUNTING 5 STAR FEEDBACK IF NO TYPED FEEDBACK IS LEFT WITH THE RATING.....EVEN A SHORT QUICK "THANK YOU" OR "GREAT!" IS ENOUGH TYPED FEEDBACK TO COUNT SO WE GET OUR RATING POINTS RESTORED.

As a single mother trying to support my family, I cannot afford to give Keen more than the 53% of my pay that they aleady take off the top from me! That's right, KEEN KEEPS OVER HALF OF WHAT WE MAKE PER MINUTE!!

PLEASE TAKE JUST A MOMENT TO CLICK THE LINK BELOW AND COMPLETE ANY MISSED RATINGS AND FEEDBACK AND I WILL SEND YOU EXTRA FREE MINUTES AS SOON AS I SEE YOUR RATINGS AND FEEDBACK ARE CAUGHT UP. THANKS MILLIONS!!!"

Lexy Moon

# re: I don't know about you but...... @ Friday, November 16, 2007 6:17 AM

i get nervous when it comes to asking for feedback. i have in the past especially when i just started on keen. unfortunately, the feedback is necessary to keep our business going. callers do look at our feedback and they want to know who to spend their money on. it is hard to ask my callers to leave feedback so i just hope and pray that they do on their own.

justaskdrdonna

# re: I don't know about you but...... @ Friday, November 16, 2007 6:19 AM

Dear Joan:

I am like you and I don't ask for feedback on a call but I do state on my homepage that feedback is welcomed.  I just am appreciative when someone bothers to leave you feedback and I always send a thank you.  I just don't think you should badger anyone to rate you.  It does not sit well with me and I am in agreement with you.

Rosie

Rosalea

# re: I don't know about you but...... @ Friday, November 16, 2007 7:10 AM

I agree with you on this touchy subject.  I do not ask for feedback either, and like you, Joan, I have 1000's of unrated calls.  I am EXTRMEMELY thankful for all feedback given. does it ACCURATELY reflect my abilities...no, not really.  And yes, it does provide a snap shot of what potential callers can look forward to.  BUT, feedback is like ..... opinions; I may not agree with it, but I respect it. I read it, and learn from it.
<p> I lose respect for advisors who write and beg for feedback; especially those begging for feedback to get rid of one star feedbacks.  I've been blocked by an advisor here on Keen because I've written and ask that she limit her e-mails to once a day due to the fact she sends 5-8 e-mails daily selling daily horoscopes, love spells, Astrological alignments, etc.  This is the same advisor who has written LONG emails asking for calls and feedback to get rid of "lies" a client has written in one star feedback. My response to her as it always is to advisors who ask me to do this is....scrape it off.
<p> Bottom line, I feel we need to tread lightly when soliciting feedback.....and for me, rate me honestly.  Not everyone connects, but if the question is answered (and not how you want the advisor to answer, but what the advisor sees)...then you've had a GREAT reading.
<p>Ohhhhhhhhhhhhhh, my dear Joan, I have a feeling you'll be getting LOTS of comments on this subject.  

Capricorn 1

# re: I don't know about you but...... @ Friday, November 16, 2007 7:34 AM

Thank you Joan, for posting about this subject. As Donna said, it's kind of difficult, because it seems most people call based more on our feedback than what is written on our page, and our business is driven by our feedback. In spite of that, I don't ask for feedback because, putting myself in my client's shoes, I wouldn't want someone asking me for it.  In the past I've had advisors solicit feedback and it made me uncomfortable. I often wondered what would happen if an advisor asked for feedback and got a bunch of one stars. Wouldn't be a very good marketing strategy, lol.

Honey Bunny

# re: I don't know about you but...... @ Friday, November 16, 2007 8:00 AM

I never ask for feedback, although I've been told to by other advisors, I just don't feel comfortable doing it.  I really hate that advisors send out e-mails like the one Lexy had because it is just so untrue and makes you wonder what else the advisor is lying about.

I wish you couldn't leave star ratings via the phone because as a lot of us have found it sometimes it's not really a rating but someone trying to dial out before Keen has finished the long long long long speak after the call has finished.

Trinity Connection

# re: I don't know about you but...... @ Friday, November 16, 2007 10:33 AM

As someone who receives readings I will never call a reader back once I am sent am e-mail asking for feedback or even a rating.  This is a service I am paying for and some people on this site make allot more money a day than I do for an entire week.  I am a professional business women and if I expected all my clients to cater to all my services with validation and reward then I would never have any business.  Being humble and doing the best job offers sustained appreciation and business.  Actually, today I am a bit preturbed that I received an e-mail from a very good reader stating that they are blocking all callers who use the free minutes that she sends out if they didn't add at least enough money to make the call 5 mins in duration.  What about the other 10 calls that you made that lasted 20 minutes or longer?  Since when does giving something for "free" elicit having to give something in return.  I know there are times that I may just use 2 minutes for a quick answer, but its not w/o many other calls that have been made prior or after.  In this world there will always be people who take advantage of situations and kindness, but that is reality.  One shouldn't have expectations behind good deeds...if you do then its your fault for thinking that everyone or anyone is going to meet or fulfill them.  Ophrah once said that people who gave money to the victims of 9/11 were made once they heard how their money was being spent.  She herself at first was frustrated and upset with the findings, but she came ot the realization that she gave with good intention and from the heart and what someone else did with it was beyond her control and not tied to her good deed.  These type of e-mails exhibit the true character of the people who are sending them and thus not someone who I wish to read for me ever again.  I'm tired of the expectations that come with the readings here on keen.  These services are not cheap and are PAID FOR...no business you will ever go into is without its overhead.  People need to get a reality check...you get to make your own hours, work for yourself, and be at home when doing so.  You need to be thankful for the gifts that have been bestowed upon you and that there is a place such as this that you can capitalize on it.  Karma catches up fast and the negativity that is being sent out will catch up with you.  Look at some of the readers on here that no one hardly ever calls anymore.  Please save yourself and your future demise...change your attitudes!!!

wachawant22

# re: I don't know about you but...... @ Friday, November 16, 2007 10:52 AM

wachawant22 I am so sorry you have been treated like this by a fellow reader. Please understand we are not all like that, as I'm sure you know.  I love the fact I work from home, my own hours, I do the best I can for every client what they do with what I give them is up to them. I think you will find the majority of us are grateful for our gifts and being able to help people is very important to us.  My clients know they have only to e-mail me if they need free minutes and they get them, no strings attached.

Trinity Connection

# re: I don't know about you but...... @ Friday, November 16, 2007 11:47 AM

The only thing that I think about this is... keen seems to have deleted a lot of advisors' past feedback for the previous year.and it only goes back 6 mos for some advisors... so I think if a reader has a long time caller , that caller might actually like to be aware that their few words got deleted and might like to post a new comment... to keep things up to date and fresh.
In the leave feedback section... it does not say how long these comments are displayed , nor should it, but I think it is important for callers to know that fact- My opinion-
I know that some readers do remind about feedback, done in a courteous manner and mentioning it is "optional" ,is fine with me.

Jeekers17

# re: I don't know about you but...... @ Friday, November 16, 2007 12:57 PM

There are many reasons to not leave feedback and I am sure they are all personal to the caller themselves. Being asked whether courteously or not for feedback by a reader is not liked by some, me included. And I see what you are saying about the feedback not being available but as far as I know that has always been the way on keen and not many people will read back through months of feedback before they select their reader in my humble opinion
Joan

DruidsGlenTarot

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