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Boundaries

How to keep healthy boundaries in your relationships

Sometimes callers get frustrated when......
they call me and they cannot hear me or the reception is bad, BUT I do NOT take calls on my cell phone.
While keen can and does at times have connection issues,
it is not usually my fault when the reception is bad,  so IF you are using a cell phone, then you should be aware that it is most likely your side that the issue is on because I NEVER take calls on my cell phone for the very reason that moving one foot to the left or right, and or moving rooms on a cell can affect the reception.
Just a heads up before you pick up the phone to make a call, check your reception bars and if you cannot hear, check your bars again to see if the issue is on your side rather than the reader......
joan


Published Tuesday, August 19, 2008 10:29 AM by DruidsGlenTarot

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# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 8:03 AM

i do not use my cell phone either. there is a lot of tech issues at times.sometimes it is the caller not realizing that their cell is giving bad reception. calls will drop out of no where. i have no reception in my house on my cell.

justaskdrdonna

# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 10:29 AM

Dear Joan:

I use a landline phone for my calls also but lately Keen has had some really issues and I have problems hearing them especially if they are in their cars driving home when they call.  Thanks for this post Joan for it comes at a good time because we all are having problems.

Rosie

Rosalea

# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 11:15 AM

People get really frustrated with me when they are on their cell phone as if I can fix their reception? I have no control over their cell phone's reception, and getting annoyed with the reader is not going to help things...
joan

DruidsGlenTarot

# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 1:51 PM

I know what you are talking about Joan.  Even at work on my job people call in on their cell phones and complain that they cannot hear our reps and they are the ones on cell phones.  Cell phones are unreliable.  You never know when they are going to fade off.  Keen has been having some serious glitches also.  Keep talking Joan for if they don't hear you they need to contact Keen.

Raven

RavensDestiny

# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 2:50 PM

i just wish that callers would not leave bad feedback when there is a bad phone connection.

justaskdrdonna

# re: Sometimes callers get frustrated when...... @ Tuesday, August 19, 2008 2:55 PM

That kind of feedback can be removed because it was the connection ( as in phone connection ) NOT connecting as not in picking up on them and their situation. Keen can and does remove that kind of feedback .....I have no objection to bad feedback, I am sure we all deserve it once in a while....there is none of us perfect...
Joan

DruidsGlenTarot

# re: Sometimes callers get frustrated when...... @ Wednesday, August 20, 2008 12:47 PM

Joan,

Cell phones reception is effected by so many things...airplanes, buildings, radio stations, well I felt I should mention the "energy connection" between the advisor & client...that alone can create connection disturbance :)

Light & Love
Dr Daragh

Light and Love

# re: Sometimes callers get frustrated when...... @ Wednesday, August 20, 2008 1:35 PM

I don't even have a cell phone....lol. Yet still get connection/static issues with callers. It has been worse than usual of late too I notice.

LightGoddess

# re: Sometimes callers get frustrated when...... @ Wednesday, August 20, 2008 3:46 PM

Anytime I have had an issue with connectivity with a caller, I ask if they are calling on a cell phone, and they usually are. But quite frankly the connection fee on keen is higher than it costs me to call my mother in Ireland, my sister in Holland and or my cousin in Australia from the U.S. We should be getting good reception...It's what the customers who are paying good money deserve. It's what I want to provide.


Joan

DruidsGlenTarot

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