What is your Responsibility when a Client......
get into the habit of calling too often? Spending too much? Do you address it to them? Ask them why they feel the need to call too often? Do you tell them if you have seen their feedback all over the pages of others also? Do you tell them that you feel they are calling way too often and they need to not be too dependent on readers for every small aspect of their lives?
I have frequently come across callers who call what I would consider too often, and I do address it to the caller as gently as I can. I know that I personally have spoken to callers when I feel that the question is not one that can be answered at that time or if it is not an appropriate question for the information they are seeking, sometimes all it takes is re-phrasing to actually get a good answer, that is accurate for the situation. I will also tell them if I feel that the number of calls they are placing to me is too often and I will offer to answer emails as well as follow ups for free and talk about how often might work for them so that the extra expense is avoided.
But I am not responsible if I am sending free minutes and doing free email answers and follow ups and they are calling other readers, I do not have control over who the client calls and how much they spend. Frequently callers are unaware of how much they are acutally spending until the bills come in and I do not want to be responsible for people running up debts, but I also know that the callers need to be aware of their own part in pressing that call now button, and they can send an email instead.
Even if an issue becomes overwhelming to you at times, it may not be that pressing five minutes, not to mention five hours or five days later.....sometimes things look one way at one time only to discover they are not what we may have assumed or presumed them to be, if you are calling only to feel better about a situation then think twice. It may only make you feel better and that is never a good as it means you could become overly dependent on feel good readings to get you through a moment of fear. And that can result in financial issues when you spend way too much on getting readings....
So before you press that call now button.......... think long and hard..... what do you think has changed since you called 24 hours ago? Things cannot and do no change that quickly....
So buyer beware...
Joan