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The Drumming Dervish

Coffee Chat Musings . . . Juicy Blessings ( & lots o' yummy, interesting stuff:-)

My Own Feedback Regarding Feedback :-)

Being a spiritual advisor on KEEN is a challenging and rewarding job. Once in a while I'll experience a two -three minute phone call where I hardly get a word in, and the negative feedback is two miles long! It happens so rarely and though it's bothersome, it hits all of us (readers) at some point.

I care deeply that as I'm given insight and information from guides for a seeker that the message is given honestly and with genuine clarity. If someone calls for an update on a relationship and asks specifically what I pick up about another person who they love, I'll be very truthful about what I get.

Recently I experienced a call where the above happened, and I do believe that the person whose feedback is on my page is a nice, well intentioned person with valid concerns about their life. 

This person was frustrated about having to pay for our call and talked rapidly. I had already answered two career questions and then they asked me to read three names starting with the first one. Mind you, all of this in less than three minutes.

Everytime I started a sentence they would interrupt and disagree with what I'd started to say. I asked for a moment to finish my sentences. Guidance which was coming through needed me to be specific about the answer.

The response was that what I said wasn't true because everything was wonderful and if this was a life long relationship there couldn't possibly be anything lacking or issues to look at. I repeated that guidance was showing me at least one area to look at. This was met with strong resistance.

Three minutes had ended and I read the resulting feedback. Unfortunately, the only way I have to explain my side of what happened, is in this blog or by mail.

This person isn't a basher in my eyes. I feel they were frustrated and anxious about all sorts of things which I couldn't help with in three minutes time. Expense is a big part of that frustration, I know.

Unfortunately, the way our feed back system is set up there are times when accurate experiences during a reading aren't communicated so well. On the other hand, I have received glowing feedback which was beyond what I deserved for a reading, so spiritually and in fair honesty this balances out.

If you do see this particular feedback -or any others reflected on my pages, it's nice to know that you might have read this from me.  

Light!

Fawn 

Published Tuesday, November 06, 2007 10:29 AM by Ms Claritynow
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# re: My Own Feedback Regarding Feedback :-) @ Tuesday, November 06, 2007 9:19 AM

"On the other hand, I have received glowing feedback which was beyond what I deserved for a reading,"

Oh my goodness Fawn, you have deserved every single glowing feedback you have received.  There is something about you that puts a caller (well, me specifically) at ease.  

From a customer service standpoint, you have gone far and above and gone out of your way to schedule a reading with me.  I recall a time where I was somewhat "desperate" for an answer and it was a couple of days still til payday for me to replenish the Keen fund.  You worked with me on that so I could get my answer.   Those things do not go unnoticed by me or others, so yes, if you have received excellent, glowing feedback, I am highly sure you deserved it :).

Leslie

nova52799

# re: My Own Feedback Regarding Feedback :-) @ Tuesday, November 06, 2007 10:13 AM

Wow Leslie! Thx so much!

Ms Claritynow

# re: My Own Feedback Regarding Feedback :-) @ Tuesday, November 06, 2007 10:48 AM

Hi Fawn,

I wouldn't worry about "that" feedback. 3 minutes is very short time. I don't like when someone is rushing me because  it makes me nervous. If they want accurent reading in short time they should call Sylvia Brown. She only chages a few hundred dollars per 20 minutes, but she answer immediatly.

By the way I never sent you any feedback because I don't know how. I am not very good with internet and computers.
I called you only 2-3 times but what you told me was true even I wasn't sure it will happen because it looked a little complicated. One day I deffinitly send you feedback when I slow down and figure out how to do it. Take care
                                                                  Eva :)
PS:But I always reed your blogs

Eva

# re: My Own Feedback Regarding Feedback :-) @ Tuesday, November 06, 2007 11:03 AM

Dear Fawn:

I can so relate to your blog for I know exactly how you feel.  I know that you are one of the most gifted people I know.  We all have days when we just don't measure up to someone's standard and I guess we have to expect criticism sometimes but it is sad when your intentions and motivations are to be of service and you do your best in the short time you have and it still is not what someone expects.  It happens and the way that Keen leaves no chance for rebuttal the blogs are the only way to let others know how this hurts our business and our hearts.  I know that all will come full circle and those that love you will understand but it is hard to deal with at times.  Wishing you joy in all you do Fawn for I have missed your blogs and it is so nice to see you back!

Rosie

Rosalea

# re: My Own Feedback Regarding Feedback :-) @ Tuesday, November 06, 2007 12:11 PM

Fawn Lovie,  Don't you know a screaming feedback also screams of the clients insanity?   Sounds like she needed someone to beat up simply because you told her waht she already knew but did not want to hear.  Where did people get the idea that psychics are Motivation Thereapist Coaches?   When they ask us a question, it is our duty to tell them exactly what we see.  I truely believe it is not what we say....but how we say it.  And if even diplomatic kindness does not work,.....the problem is entirely theirs.

SisterOthelia

# re: My Own Feedback Regarding Feedback :-) @ Wednesday, November 07, 2007 4:55 AM

While scathing feedback is hurtful I am not sure it is fair to *label* a client as demonstrating *insanity* based upon feedback, it can and is hard to hear what you do not want to and obviously it is not fair to lash out at the advisor. But providing the service we do as advisors leaves us open to that kind of feedback, it does not mean the person who left it is crazy...
joan

DruidsGlenTarot

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