My policy when it comes to sending free minute is YES, YES, YES!!
I know this is not the policy of many advisors, but I see it as an opportunity to give a gift. Yet it seems the idea of asking for free minutes actually OFFENDS some people. But no worries guys, I looked in the book of ettiquette and you're all SAFE...asking for free minutes is neither a social Faux Pas nor a Cardinal Sin! Hurrah! But even if it were, I'd still embrace it!
But whatever. I still wanted to take a moment here to explain why I do it.
So here are the Top 10 Reasons Why I Send Free Minutes When Asked
(and sometimes even when NOT asked!!)...
10) It costs me nothing. I have to laugh...about a Yahoo forum where another advisor said she deducts the "cost" of free minutes from her taxes. WTF?! Now that's between her and Uncie Sam, but for most of us advisors, there is no inherent cost to a caller using free minutes. If the advisor is billed by the phone company per talk minute...get a better plan! Don't take it out on the caller.
9) It takes less time to send Free Minutes than SPAM MAIL!!! ;-) Not that *I* would ever ever send Spam that did not serve to benefit the planet and the less fortunate. Afterall, I get annoyed by the mass amount of spam that I get daily. Huh, I guess that's why well call it mass mail. Duoh. Some of us take a while to catch on, sorry. Anyway, if you EVER get an email from me it is most likely a personal message to YOU. And hey, feel free to respond asking for free minutes ;-)
8) Calling an intuitive advisor should never be analogous to a vacation in Vegas. If you want to gamble, go play roulette! Using free minutes allows you to determine if an advisor is right for you without “letting it ride”! I shiver to think of someone spending $9.99/minute…only to discover their advisor is as psychic as their Zappatos!
7) I do not concern myself with the idea of the “free-call, bad-feedback” zingers. Has it happened, someone using free minutes to purposely leave me bad feedback? Who cares, I’m stronger than to let bad feedback and negative energy stymie me. People who do such things have bigger problems than I can help them with! I know there is competition amongst advisors and some feel the need to go after others by leaving back feedback, but this is a tactic used by people who have no grasp of marketing, not an intuitive essence within them, and have as much heart as a stone. In my book, they're big ol'dummies. Is that mean? Well, mean would be leaving on their listing page! ;-)
6) Not all people have access to unlimited funds. I truly understand that Keen is a business. I'm one of the first here to say it and treat it as such. What amazes me is that so many advisors claim to be here to selflessly help others through life obstacles …yeah, for the price of HUNDREDS of dollars an hour (and refuse to give free minutes!) So why NOT help someone find answers without the big overhead? Free minutes is an incentive. Do I get mad if someone does nto add to the free minutes? Of course not, or I would not be giving them out to begin with. It's a gift.
5) It facilitates an open channel. I feel both caller and advisor are less stressed and feel less pressed to “race through” a call when the first several minutes are free. It gives us a chance to relax and determine the best reading options. It gives me a moment to explain how I work, who I am, what I'm wearing (kidding!!!), or just extends the reading a few minutes longer. Often when I am in front of the compuetr I will send free minutes to a caller who is not currently using them during the call. I will take a moment to say, "I just sent you free minutes and they will kick in during this call." That's usually my way of saying, slow down there, Mustang Sally...we do have SOME time here. Let's be focused.
4) Free minutes allows me to stay in touch. You know, for those “how ya doing” moments. Not every moment is a matter of life and death, so I send free minutes to stay in touch. Sometimes regular clients will call me to share a joke or anecdote, to thank me for being there during a hard time, or to invite me to the wedding. YES, that does happen. I like someone to have the ability to follow-up with me, maybe tell me I was off base or hit the nail on the head…without having to pay for MY ego boost!
3) Free minutes makes people happy. And I'm ALL ABOUT being happy! Isn't that part of why I'm getting the call to begin with? Everyday can be a holiday with The Mathematician ;-)
2) I’m a sucker and have a hard time saying “No” to people. Especially to something that can really help someone change their life for the best. I do no believe in giving anyone a canned reading, but rather, I believe in showing others how to really bring about the change they desire and deserve. How on earth do I say no to THAT?!!
...and the number One Reason Why I Send Free Minutes When Asked...
1) I believe in what I do and who I am. I truly believe that what I can offer in Five Free Minutes is enough to make people see the value of having an educated, caring, balanced, successful, healthy, and happy person give input into their own life. Who you select as an advisor says a lot about who you are, who you wish to be, and how much you value truth. Talented advisors can get inside of your head. Is that REALLY where you want to let someone with no morals to go? I may deliver bad news with a positive view, but I will not lie to you. I give life advice, and I can say to you that I do not give advice that I would not be willing to follow myself! I can admit when I am wrong, that my timeframes are not perfect, and that sometimes I mistranslate what I see and feel.
Ultimately I use free minutes as a tool. I might send them as a thank you after a call. I may send them because a call was somehow mysteriously disconnected. I may ask you to hang up and call back if we have a bad connection...and I will send you free minutes to make up for it. I might miss a call and follow-up with free minutes. I might think your membername is "neato" and send you free minutes every third Monday. I might think you misunderstood something I said and send you free minutes so that it can be explained. You may have talked to me for a long time, and to say thank you and absorb the cost of future calls, send you sets of free minutes. You may be flat broke and in a panic, and I'll send you free minutes. My dogs might bark in the background and I'll send free minutes as an apology. You might get me on a bad day and I can get nothing about you, so I'll say this and offer free minutes for a different day.
So there are lots of reasons why I send free minutes. Just ask!