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WindowsXp
Help with Microsoft Technologies
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PROFESSIONAL EXPERIENCE
Small Business Server Deployment
Linux Administration “Suse, Red hat”
Help Desk Support
Windows NT/2000
Windows XP Deployment
Microsoft Visio
Network Design & Operations
Coordinated desktop support, space management issues, and interacted with LAN support organization, outside vendors and associates on a daily basis. Administered the PPTO (Project planning tracking oversight) timesheet process for Small Businesses up to 100 users.
• Supported Help Desk/Desktop Support Environments, fielding application questions concerning LAN/WAN network, business telephone services, , Microsoft Project 98, PCAnywhere, Netscape, Internet Explorer software.
•Train new administrators on how to create, maintain and update systems. Installed, upgraded, configured and ordered new computers, software, cables, printers, graphics, boards, memory, modems, storage peripherals, computer related supplies for Client Companies.
Point of Sales Technician and Desktop Support Analyst
• Rolled Out the Point of Sales (POS) systems for the national and international offices.
• Supported the shipping and receiving of the POS hardware for the company offices.
• Tested, troubleshot, and repaired Dell and NEC computers, receipt and report printers, bar code scanners, monitors, network cards, UPS, cash drawers, DigiBoard serial communication boards, modems, and hard drives.
• Configured and installed on the Windows 95/NT workstations: Microsoft Office 97, Microsoft Outlook, and AS/400 Client Access for Windows 95/NT.
• Supported the Client’s Corporate PC users and Network Operations.
• Deployed PCs (Gateway and Compaq) with Windows 95 or (“old”) Windows 3.1 operating systems and connected them to network/local printers (HP LaserJet 5P, 6P and 8000N) and servers (Novell NetWare and Microsoft Windows NT).
• Created a script to automate the clone installation process of the Windows95, Microsoft software suite, Word Perfect 6.1 and Novell GroupWise 5 from a Novell 4.11 server onto Gateway2000 and Compaq personal computers using Ghost Pro 4.0c.
• Supported the computer-related needs of the users and troubleshot software and hardware problems.
EDUCATION
Professional Development
Cal-State Long Beach Network Engineering 1995
Long Beach City College Numerical Control Programming 1999
Cisco Systems Reseller 1998
3-Com Networking Partner Enterprise, Small Business 1998
Computer Skills
Windows 95, 98, ME, NT, 2000
Microsoft Office 97, 2000
Norton Antivirus
Lotus Notes
Microsoft Outlook
Small Business Server 2002
Microsoft Project 98
TCP/IP
Novell GroupWise 5.0
Microsoft Visio
Norton Ghost
Paint Shop Pro
Project, Planning, Tracking, Oversight Time Reporting System
Microsoft® Open License Value is a new software licensing purchase plan that gives you discounted pricing, better budget predictability, and a competitive edge. The program provides a number of business advantages to companies with as few as five PCs, including volume licensing savings and the ability to spread licensing payments over a three-year period.
Purchases made through the Open License Value plan include Software Assurance, which allows you to keep current with the technology needed to stay ahead, gives you greater budgeting control, and provides access to enhanced software management tools.
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