Call Details  
 

The Call Details page itemizes the details of every call you receive. Here's a quick summary and explanation of the information you'll be able to find on this page.

Earnings Breakdown -- This shows you how much you earned from the call, once the platform fee (40 cents per minute) and Keen's commission (40% for for all transactions) have been subtracted from the total amount the customer spent on the call. Note: If this call originated from within a group, you'll also see the group manager's fee, which was deducted from your total earnings.

Billing Information -- Your customer's member name, when your call began and ended, and how many minutes it lasted.

Promotional Minutes and Money -- Any promotions or personal Free Minutes offers that impacted your earnings from this call.

Call Feedback -- What numerical rating and written feedback, if any, this call received from the customer. Note: If the customer didn't leave you feedback, you'll be offered the option of sending them Mail to follow up and ask for their feedback about the call.

Listing Information -- Your listing's title, category, topic and per-minute fee (note: the listing price includes the per-minute platform fee, which can vary if either the customer or advisor are located outside of the United States.

 
 
 
  Next Topic > Advisor Chat