Free 3 Minute Conversations  
 
As part of our customer acquisition strategy, first-time callers have the option of trying the KEEN service for a 3 free minute call their first time. KEEN requires that the customer must place a valid payment method on file that has never been used on KEEN before for all new customer offers (Domestic and International), which means, you're getting qualified customers that have the ability to pay. Please note that this policy only refers to the KEEN free 3 minute offer and does not affect other promotional calls, such as Advisor free minutes and other KEEN offers.

To calculate your Advisor earnings on these calls, please review the rules below, credit policy and examples.

Rules:
  • Advisors will earn at least $1.00 per minute for 3 free minute calls ($1.99 less platform fee and commissions) regardless of whether the caller is domestic or international. On some calls you will earn slightly more than $1.00 per minute.
  • Advisors who participate in a Group will still be subject to the terms of that Group in which case they may earn less than $1.00 per minute.
  • International customers will be required to add a valid payment method to get their 3 free minutes.
  • International platform fees vary by country, and there may be some cases when your conversation details will show that you earned less than $1.00 per minute on a 3 free minute conversation from an international member. When it happens KEEN will credit you the difference to ensure you still earn at least $1.00 a minute (see credit policy below).
  • An advisor who is not living in the United States will be responsible for the platform fee that may occur when taking 3 free minute conversations.
  • Advisors who participate in Groups will be subject to the economics and terms of their particular Group.
Credit Policy:
  • Customer Support will issue credits to advisors to make up the difference between the $1.00/min. rate and the earnings calculated by the system if the member is international subject to the rules described herein.
  • Advisors will not be eligible for a credit on platform fees that they incur when having conversations on an international number.
  • Advisors must submit a credit request within 7 days of the transaction.
Requesting Credit:
To request a credit, please fill out the Customer Support form. Be sure to select "Offers/Invitations" from the Subject drop-down and include the following information:
  • Member Name of the Caller
  • Date and time the conversation started
  • Billable Call Length
  • Your total earnings for the conversation
You can find the above information via the Transaction Details page for the particular conversation.

For Example:

Domestic Conversations: *
For the 3 minutes free with valid payment method, advisor earnings would be calculated as follows:

Billable Conversation Length = 3 Minutes (free to customer)
Platform Value for 3 Free Minutes = $6.57
Minus $.40/minute platform fee within the U.S. = $1.20
Minus 40% KEEN's standard commission = $2.15
_______________________________
Advisor Earnings = $3.22

Canada - International Conversations: *
For the 3 minutes free with valid payment method, advisor earnings would be calculated as follows:

Billable Conversation Length = 3 Minutes (free to customer)
Platform Value for 3 Free Minutes = $6.57
Minus $.40/minute platform fee within the U.S. = $1.68
Minus 40% KEEN's standard commission = $1.96
_______________________________
Advisor Earnings = $2.93

Since your earnings in this case would be under $1.00/ per minute, you'll now have the opportunity to request a credit of $0.07 for this conversation.

United Kingdom - International Conversations: *
For the 3 minutes free with valid payment method, advisor earnings would be calculated as follows:

Billable Conversation Length = 3 Minutes (free to customer)
Platform Value for 3 Free Minutes = $6.57
Minus $.40/minute platform fee within the U.S. = $2.10
Minus 40% KEEN's standard commission = $1.79
_______________________________
Advisor Earnings = $2.68

Since your earnings in this case would be under $1.00/ per minute, you'll now have the opportunity to request a credit of $0.32 for this conversation.

* Amounts used in examples are not guaranteed amounts and are subject to change.
 
 
 
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