KEEN Dollars Promotion through TrialPay  
 
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What is TrialPay?
Is it really free?
How many KEEN Dollars can I get by completing an offer?
Is this offer available to anyone?
How does the KEEN Dollars offer work through TrialPay?
How long does it take to receive my KEEN Dollars?
Can I use my KEEN Dollars on whatever I want?
What if I don't know what KEEN account I used?
How do I verify if my KEEN account was successfully credited with the KEEN Dollars?
What if I don't see a KEEN Dollars offer credit?
Can I complete multiple TrialPay retail partner offers?
Is it ok to sign up for an advertiser offer through TrialPay just to get the KEEN Dollars?
Why did I get an email from TrialPay?
I provide advice on KEEN. How will this promotion affect transactions I receive?
What about other questions related to the TrialPay?

What is TrialPay?
KEEN has partnered with TrialPay to deliver KEEN customers the ability to get KEEN Dollars for free when they make a purchase or sign up for a service through TrialPay. For example, you might get KEEN Dollars for free when you purchase flowers, buy clothes, sign up for a DVD rental service and more. When you complete a TrialPay retail partner offer (as long as it is your first time completing an offer with a specific retailer), KEEN Dollars are deposited into your KEEN account.

For more information, visit the landing page at: http://www.keen.com/TrialPay/Landing.aspx

Is it really free?
Yes, you can get KEEN Dollars for free when you try, buy or complete a retail partner offer from TrialPay. For example, you could get KEEN Dollars for free by buying clothes from one of their retail partnersÜand once the offer is completed (again, as long as you are new to retailer), KEEN will credit KEEN Dollars to your KEEN account.

How many KEEN Dollars can I get by completing an offer?
The current and only offer available is for 20 KEEN Dollars when you complete a retail partner offer through TrialPay.

Is this offer available to anyone?
Yes. If you are currently a member of KEEN, you'll have to sign in to receive the TrialPay offer. If you are not a member of KEEN yet, this is a great way to try our service! You'll have to register first by clicking on the Partner Offers link on the homepage of KEEN. In addition, you'll receive the KEEN new customer offer (3 free minutes) after you register for KEEN.

How does the KEEN Dollars offer work through TrialPay?
  • TrialPay promotions will currently be displayed on the homepage and in the My Account section.
  • When you click on the link, you'll be directed to the KEEN landing page, where you'll fnd out more details about the TrialPay promotion.
  • Click the "Get Started" button.
  • If you are already a member of Keen, you'll just need to sign in. If you are new to Keen, you'll need to register for a member account, which is quick and easy.
  • Then you'll be directed to the TrialPay where you'll complete one of their many retail partner offers
  • If you are a new customer to the retail partner, you will receive KEEN Dollars in your account to be used on KEEN upon completion of the offer
  • You will receive an email from TrialPay once you've successfully completed an offer from one of the retail partners with instructions to access your KEEN Dollars e.g. sign into your KEEN account. TrialPay uses the email address you provided during your checkout process. If you have not received a confirmation email, please remember to:
  • The KEEN Dollars are deposited in your KEEN account associated with the member name and email address of the original email we sent you. You must sign into this account.
How long does it take to receive my KEEN Dollars?
The completion time for TrialPay retail partner offers ranges from instantly to several days, as noted in the retail partner's offer listings. The varied time is required for the retail partner to contact KEEN with confirmation you have completed an offer.

Can I use my KEEN Dollars on whatever I want?
KEEN Dollars account credits are only useable for future calls and mail transactions on KEEN.

What if I don't know what KEEN account I used?
You can do a couple of things:
  • Sign in using this member name or the email address associated with this account. If you don't remember your password, use the Forgot password link to have it emailed to you.
  • You can also contact KEEN Customer Support
How do I verify if my KEEN account was successfully credited with the KEEN Dollars?
To verify you received your KEEN Dollars, from My Account, click "Transaction Details" from the "Payment Info" box. You should see a credit description along the lines of:
"Free Keen Dollars Promotion: TrialPay Offer Credit. Conf# abcd123"

What if I don't see a KEEN Dollars offer credit?
If you do not find a credit, a couple of things might have happened:
  • You may have fulfilled the offer through a different KEEN account. Log into your other KEEN account and repeat the above.
  • You did successfully complete the offer at TrialPay however it was an offer which doesn't credit immediately and may take up to 1-3 days for approval (e.g. signing up for a credit card). You may need to contact TrialPay support for your inquiry: https://www.trialpay.com/support/contactus/
  • You did not successfully complete the offer at TrialPay. You should contact TrialPay customer support here: https://www.trialpay.com/support/contactus/
Can I complete multiple TrialPay retail partner offers?
Yes, you can as long as you are completing different retail partner offers. For example:
– You click link emailed to you, you register with TrialPay, and complete retail partner offer (e.g. Retailer 1), KEEN credits 20 KEEN Dollars to your account
– You go back (either through a bookmark of the landing page OR clicks same link in the email), fill in your information again, and complete different offer (e.g. Retailer 2), KEEN credits 20 KEEN Dollars to your account

Is it ok to sign up for a retail partner offer through TrialPay just to get the KEEN Dollars?
No, you may not sign up for a retail partner offer with the intent to immediately cancel or return the item or service from the retailer . A "quick cancellation" is considered to be fraudulent, and may void your order. TrialPay may, at its discretion, suspend or revoke your right to use the TrialPay service if you are found to have engaged in such activity.

Why did I get an email from TrialPay?
To complete the offer to get KEEN Dollars, you must register with TrialPay (by clicking the link we provided in the email they received) in which you entered your name and email address to get the KEEN Dollars. TrialPay sends a one-time reminder email along with confirmation of how to get your KEEN Dollars upon completing a TrialPay offer. You have not been subscribed to any additional email communications from TrialPay.

I provide advice on KEEN. How will this promotion affect transactions I receive?
This promotion will not have any impact on transactions you receive. You will continue to earn as you normally would with any other paid transaction.

What about other questions related to the TrialPay?