What is Payment Info?
is the page on KEEN where you store your personal
information. You can reach it from anywhere on the site by clicking the
Payment Info link on the My Account
page. After you sign in, you can:
- View your account balance
- Add money to your account (see Payment
- View your activity from the current or previous
- Add, update or remove payment methods
Does anyone else besides me have access to my
No. Your information is always kept private and secure.
Can I change my phone number and other personal
Yes. Simply click on the My Personal Info link on the My Account page. You'll
be taken to the page where we store your personal information, including
your name, email address and phone numbers. Make any changes you want,
then click Update at the bottom of the page.
How do I manage my payment methods?
You can review your payment methods and
make any changes you'd like -- including changing your credit card, adding
a new card, removing a PayPal account, and adding money to your account -- by clicking on the Payment Info
link on the My Account page.
Why do you need my payment method info?
You'll use your payment method to put money into your
account. This will let you talk to an advisor
whenever you want without having to enter your payment method info for each conversation.
What payment methods can I use to add money to my
You can use Paypal or your credit card (we accept Visa, MasterCard,
American Express and all credit cards emblazoned with a Visa or MasterCard
logo), or any other card that is emblazoned with a Visa or MasterCard
logo, such as a debit card, ATM card, or check card.
Security Note: Our secure server software (SSL) is
the industry standard; it is among the best software available today for
secure commerce transactions. It encrypts your credit card number, name
and address so that it cannot be read as this data travels over the Internet.