Last Revised April 8, 2011
We want every conversation you have on Keen to be a satisfactory experience. If it isn't, we'll credit your Member account for the amount of the transaction, up to a limit of $25.
To receive a refund, we ask that you do the following:
For us to credit your Member account, you must have a valid payment method on file with Keen. We will not credit your Member account for any promotional money you may have received to try the service as a new Member. Member account credits are made in Keen Dollars and are useable for future conversations. We will reimburse up to one unsatisfactory transaction per month.
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