Satisfaction Guarantee  
Last Revised March 15, 2016

We want every conversation you have on KEEN to be a satisfactory experience. If it isn't, please let us know. You may be eligible to receive a credit to your account for the conversation, up to a limit of $25*.

To request a credit, we ask that you do the following:
  • Submit a customer support form within seventy-two hours of the conversation for which you'd like to be credited.
  • Please include the transaction details as well including: advisor name, time, date and amount spent when submitting your refund request.
We'll review your request and respond within 72 hours. KEEN reserves the right, in its sole discretion, to approve, deny or issue a partial credit for any request.

*Satisfaction Guarantee credits are issued in KEEN dollars, which may be used on future conversations. You're permitted to be reimbursed for one unsatisfactory experience every 30 days.

  Next Topic > Feedback Policy