Last Revised March 15, 2016
We want every conversation you have on Keen to be a satisfactory experience. If it isn't, please let us know. You may be eligible to receive a credit to your account for the conversation, up to a limit of $25*.
To request a credit, we ask that you do the following:
*Satisfaction Guarantee credits are issued in Keen dollars, which may be used on future conversations. You're permitted to be reimbursed for one unsatisfactory experience every 30 days.
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