Last Revised April 8, 2011

We want every conversation you have on Keen to be a satisfactory experience. If it isn't, we'll credit your Member account for the amount of the transaction, up to a limit of $25.

To receive a refund, we ask that you do the following:

• Leave detailed, written feedback on the Advisor's feedback page describing why the conversation was unsatisfactory.
• Give the Advisor a one-star feedback rating.
• Submit a customer support request within seventy-two hours of the transaction for which you'd like to be credited. Please include the transaction details as well including: time, date and amount when submitting your refund request.

We will review your claim and reserve the right to credit your Member account, either partially or in full, for the transaction. We reserve the right to refuse a refund.

For us to credit your Member account, you must have a valid payment method on file with Keen. We will not credit your Member account for any promotional money you may have received to try the service as a new Member. Member account credits are made in Keen Dollars and are useable for future conversations. We will reimburse up to one unsatisfactory transaction per month.