For anyone wondering why everyone's rating numbers have recently changed, it's because Keen has altered how they look at things. There have been a lot of changes recently, as they are attempting to improve things. I'm sure we can expect more to come, but will continue to provide you with dependable, quality service.
I'm here every day, taking calls and chats whenever possible. Call me at 18002755336, ext 0392108. Blessings, Marie :)