{"id":5739,"date":"2019-10-15T21:32:04","date_gmt":"2019-10-15T21:32:04","guid":{"rendered":"\/articles\/?p=5739"},"modified":"2021-05-24T19:58:33","modified_gmt":"2021-05-24T19:58:33","slug":"learn-more-about-our-satisfaction-guarantee","status":"publish","type":"post","link":"https:\/\/wordpress.keen.com\/articles\/keen-blog\/learn-more-about-our-satisfaction-guarantee","title":{"rendered":"Learn More About Our Satisfaction Guarantee"},"content":{"rendered":"\n<p>Have you had a less than satisfactory experience during a reading with your advisor? Maybe your phone disconnected or you experienced technical issues, or maybe you are just unhappy with your reading? We want to make sure that as a customer you have the best experience possible on our platform. &nbsp;We created the Satisfaction Guarantee for you. <\/p>\n\n\n\n<p>Feel free to click on Our Guarantee to submit\na Satisfaction Guarantee request. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is a Satisfaction Guarantee<\/strong>?<\/h2>\n\n\n\n<p>We&#8217;re so glad you asked. <\/p>\n\n\n\n<p><strong>Satisfaction Guarantee<\/strong> is a Keen credit that can be submitted\nfor one call or chat once every 30 days. The credit of up to $25.00 would be\nadded to your Keen account and is unable to be returned to the method of\npayment that was used. <\/p>\n\n\n\n<p><strong>Good News: &nbsp;<\/strong>The credit does not expire and will remain on your account for\nyour next call or chat<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Submit a Satisfaction Guarantee Request:<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li> Log in to the account, scroll down to the bottom of the site, and click on \u2018Our Guarantee\u2019<\/li><li>If you are viewing call\/chat details under transactions, you would follow the same steps above.<\/li><li><\/li><li>Once you click on one of the options above, choose a specific call \/chat, type a brief description, and click okay.<\/li><\/ol>\n\n\n\n<p><a href=\"https:\/\/www.keen.com\/help\/satisfaction\">Click here to submit a Satisfaction Guarantee Request.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you had a less than satisfactory experience during a reading with your advisor? Maybe your phone disconnected or you experienced technical issues, or maybe you are just unhappy with your reading? We want to make sure that as a customer you have the best experience possible on our platform. &nbsp;We created the Satisfaction Guarantee &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wordpress.keen.com\/articles\/keen-blog\/learn-more-about-our-satisfaction-guarantee\"> <span class=\"screen-reader-text\">Learn More About Our Satisfaction Guarantee<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":34,"featured_media":5740,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[3],"tags":[6331,6328,6330],"class_list":["post-5739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-keen-blog","tag-credit","tag-keen-blog","tag-refund"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v24.0) - 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