How does the free 3 minutes work?
When you register with a valid payment method, we credit your account with 3 minutes to use with any advisor in any topic. You can use the free 3 minutes of phone time during your first call.
Can I place calls before I register?
Sorry, no. You can only talk to advisors on Keen once you've registered. The good news is that the sign-up process is quick, easy and free!
How often can I take advantage of this offer?
We know this is a great offer, but this offer is available only once to each new member!
Can I do this even if I've made calls before?
Sorry, no. Only new members using a credit card or Paypal account that has never been used on Keen can take advantage of this offer.
If I don't use all 3 free minutes on my first call, can I carry the balance forward to my next call?
Yes. Any money you have left over after you make your first call can be used for future calls.
Can I use my free 3 minutes for Mail?
Sorry, your free 3 minutes are good only for calls. You can use the money for either Live Advice or to listen to a Recorded Listing. To accept Paid Mail from an advisor, you'll need to add money to your account.
How long do I have to use my free 3 minutes?
You have 90 days to use your free 3 minutes. After that, you'll need to add money to your account to make another call.
What happens when my free 3 minutes is gone?
You can use Paypal or your credit card (we accept MasterCard, Visa, or any card with a Visa or MasterCard logo, including ATM cards) to add money to your account. Click on the Payment Info tab on the My Account page, then on "Add to Account." You can also replenish your account with money from calls you receive, or from Tell A Friend referral payments.
For more information on your payment options, click here.