How do I give feedback?

After you complete your Call, Chat, or Paid Mail, you'll be asked to rate your experience by giving that listing a rating of between one to five stars (5 stars being the highest), along with written comments which will appear alongside the listing.

If you're using more than one line, when your Mail is over, you'll also see a page inviting you to leave feedback in the form of a 1 to 5 star rating, along with written comments which will appear alongside the listing. Please be fair and responsible in your comments; remember, anyone who clicks on that listing will be able to read them!

You can also leave written feedback by finding the listing you just called on your Transaction Details page (found on the Payment Info page in My Account) and selecting Leave Feedback.

Note: You may provide feedback for 1 conversation per day per advisor. If you have had multiple conversations with a specific advisor, you may provide the next feedback for them after a day has passed. You have up to 14 days to leave feedback for each conversation.