1-800-ASK-KEEN

Use Keen Anywhere
If you're a customer, you can talk to your favorite advisors from your mobile phone or any other touch-tone phone — anywhere in the U.S and Canada!
And if you're an advisor, it's easy for your customers to reach you on Keen when they can't access www.keen.com!
1-800-ASK-KEEN for Customers
What is 1-800-ASK-KEEN (1-800-275-5336)?
1-800-ASK-KEEN is the phone number you can use to connect with your advisors or manage your account when you are away from your computer or internet connection.
What can I do when I call 1-800-ASK-KEEN
  • Listen to your Favorites or recently called list
  • Choose an advisor by Category
  • Speak with an advisor by entering their extension
  • Listen to your account information
  • Add new Credit Card or add funds
  • Review account Balance
Where can I find or change my 4 digit PIN or phone number?
You can find or update your 4 digit PIN number or phone number by visiting the Personal Information page.
You can also change your active phone number over the phone by calling 1-800-ASK-KEEN from a phone number associated with your account and selecting option 4.
Why is my 4 digit PIN not working?
Please be sure you check the phone number you are calling from. It must match the phone number on your account.
Where can I find an advisor's extension?
On each advisor's page, the advisor's extension will be listed under the 800 number.
How can I recharge during a call?
Once your available balance has been used, your call will be paused, and our automated system will ask if you would like to continue the call. Press 1 to continue the call uninterrupted and immediately reconnect to your advisor or press 2 to add funds once. Listen to the prompts to add preset amounts or a custom amount before reconnecting to your call.
1-800-ASK-KEEN for Advisors
How do I get my extension?
Your extension is listed on your listing details page.
Do all my listings have a different extension?
Yes.
Can I change the extensions for my listings?
No you cannot.
Is my rate the same using the 1-800-ASK-KEEN?
Yes. Your customers pay the same rate and you earn the same amount of money.
How do I access my account using 1-800-ASK-KEEN?
  • Dial 1-800-ASK-KEEN (1-800-275-5336) from any touch-tone telephone.
  • Press 9 to access your account information
  • Enter your 10-digit phone number and Personal Identification Number (PIN) we have on file for you. (If you've given us more than one phone number, you can enter any of them.)
What are recorded greetings?
When you press "9" to change your availability on 1-800-ASK-KEEN, you hear "Press 3 to record your user name and greetings for your listings." This feature lets you personalize your customers' experience on 1-800-ASK-KEEN, while marketing yourself more effectively to new customers as well.
What if I have more questions about 1-800-ASK-KEEN for advisors?
If you have any questions, please contact our Customer Support team.