Help & Customer Support

If you're having problems signing into your account, please make sure that your email address or user name is spelled correctly and that Caps Lock is turned off (passwords are case sensitive). If you are still having trouble, you can reset your password. If you have any questions, please contact our Customer Support team or call us at 1-877-Keen-Help.

You can find your PIN on the Personal Information page. You can reach the Personal Information page from within your My Account page either via links on the page, or by hovering over the person icon in the upper right hand side of the page, and selecting Personal Information from the menu.

We use your credit card to verify that you are over 18 years old and are eligible for the offer. Adding your credit card also allows you to easily continue your conversation after your free minutes are up, if you wish.

The Transaction Details page will allow you to review all of your account transactions on a monthly basis.

You can add funds to your account on the Add to Account page or over the phone.

Customer Support can refund any balance over $1 back to the payment source. To request a refund, contact our Customer Support team and select "Payments & Refunds" as your subject.

Promotional credits and free minutes from special offers and advisors can be seen in your account under "Free Minutes" at the top of the My Keen page. You can see more details about the specific promotions you are eligible for on the Special Offers page.

You can search for advisors by price on any category listings page on Keen.com. Simply look for the filter section located on the left hand side of the page, just above the advisor listings, and select the price range that works best for you.

You can find an advisor that you've previously connected with by selecting Favorite Advisors within the dropdown menu on Keen.com. You can also review all activity on your account via the Transaction Details page.

Our Satisfaction Guarantee policy allows us to credit one unsatisfactory conversation every 30 days for up to $25.00. Please note that all requests must be submitted within 72 hours of the conversation. To request a Satisfaction Guarantee credit, please visit the Satisfaction Guarantee page and follow the steps after requesting a credit.