Keen: Help & Customer Support

Help & Customer Support

For Customers

Frequently Asked Questions

If you're having problems signing into your account, please make sure that your email address or user name is spelled correctly and that Caps Lock is turned off (passwords are case sensitive). If you are still having trouble, you can reset your password. If you have any questions, please contact our Customer Support team or call us at 1-866-973-8294.

Where can I find my PIN?

You can find your PIN on the Personal Information page. You can reach the Personal Information page from within your My Account page either via links on the page, or by hovering over the person icon in the upper right hand side of the page, and selecting Personal Information from the menu.

Why do I need to add a credit card for the 3 free minutes offer?

We use your credit card to verify that you are over 18 years old and are eligible for the offer. Adding your credit card also allows you to easily continue your conversation after your free minutes are up, if you wish.

How do I view my account balance and account details?

The Transaction Details page will allow you to review all of your account transactions on a monthly basis.

How do I add funds to my account?

You can add funds to your account on the Add to Account page or over the phone.

I accidentally added the incorrect amount to my Keen account. What do I do?

Customer Support can refund any balance over $1 back to the payment source. To request a refund, contact our Customer Support team and select "Payments & Refunds" as your subject.

I received a promotion, but I am not seeing it in my account.

Promotional credits and free minutes from special offers and advisors can be seen in your account under "Free Minutes" at the top of the My Keen page. You can see more details about the specific promotions you are eligible for on the Special Offers page.

Can you help me find an advisor at my preferred price?

You can search for advisors by price on any category listings page on Keen.com. Simply look for the filter section located on the left hand side of the page, just above the advisor listings, and select the price range that works best for you.

How do I find an advisor whom I've spoken with in the past?

You can find an advisor that you've previously connected with by selecting Favorite Advisors within the dropdown menu on Keen.com. You can also review all activity on your account via the Transaction Details page.

What is Keen's satisfaction guarantee?

Our satisfaction guarantee policy allows us to refund one unsatisfactory conversation every 30 days for up to $25.00. To request a refund, contact our Customer Support team, select "satisfaction guarantee" as your subject. Then select the conversation that you would like to have refunded back to your Keen account from the eligible transactions shown and provide conversation details (what time, call or chat, etc.), and an explanation for your request.

Help Topics For Customers

For Advisors

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About Keen

Keen is the world's largest network of talented psychics, providing psychic readings to help you find answers to your most pressing questions about love, relationships, career and more. Since we opened our doors in 2001, we've enabled 35 Million conversations for more than 14 Million satisfied customers. We offer:

Gifted Advisors - Our network of 1,700+ psychic advisors helps our customers find answers to their deepest questions.
Anytime, Anywhere - We're here when it's convenient for you 24/7 via phone, chat or app.
Private, Safe & Secure - Your conversations and psychic readings are always 100% anonymous and confidential.
Trusted Brand - Since 1999, Keen has been a trusted, reliable resource for psychic advice.

Guidelines & Policies

If you have issues or questions with regards to your account please contact our Customer Support team or call the support line at 1-877-Keen-Help (1-877-533-6435).

When calling Customer Support, please have your account details, including your four digit PIN, handy. You can find your PIN on the Personal Information page.

The contact details above are for account support only, and are not for use in seeking advice services. If you wish to contact an advisor, please go to the home page and browse the categories there.