Ping FAQ

What is Ping?
Ping is the newest way to solidify bonds and build authentic loyalty between users and advisors. You can connect instantly wherever they are and whenever it’s convenient for you!
How do I send a Ping?
To send a Ping to an advisoryou’ve never sent one to before, go to your Favorite Advisors list and select the Ping icon. You’ll be directed to a screen to start your conversation.
How do I read a Ping?
Ping has an inbox like our existing Mail feature. Compared to Mail, you’ll only see one row per User and any new message that is sent, gets added to the existing thread of past messages already sent. Once you click on the message, you can scroll up to see previously sent or received messages.
Is Ping Free?
Yes, Ping is free. However, both the User and Advisor must be opted into receiving SMS messages to use the feature.
How long will it take to receive a reply using Ping?
With Ping, you’ll receive a SMS notification including a link to return to your Ping inbox. So, there’s no need to wait online for a response.
Can I Ping anyone?
You can only send a Ping to an advisor you’ve already had a paid transaction with.
How many messages can I send?
You can send up to 3 messages with a 300-character limit. After your messages are sent, you’ll need to wait for a response before more messages can be sent.
Can I send photos through Ping?
No, currently that is not an option, but you can send a Mail message to your advisor with an attachment.
How do I choose Mail vs Ping?
Ping is a direct messaging feature that allows SMS notifications. With the Mail feature, you can opt in to receiving an email notification directly to the email address associated to your Keen account. To read more about the Mail feature click here.