Record Name and Greeting

When you press "9" to change your availability on 1-800-ASK-KEEN, you hear "Press 3 to record your user name and greetings for your listings." This feature lets you personalize your customers' experience on 1-800-ASK-KEEN, while marketing yourself more effectively to new customers as well.

We've found that our best customers like to use 1-800-ASK-KEEN to reach their favorite advisors, especially when it isn't convenient for them to use their PC.

Customers who have called you before will hear your user name when they call 1-800-ASK-KEEN and press "1" to hear My Favorite Advisors. Potential customers who use 1-800-ASK-KEEN will hear both your user name and your greeting.

Customers who have called you before and press "1" to hear My Favorite Advisors will simply hear your extension number. New customers using 1-800-ASK-KEEN can browse a list of advisors in their chosen category, and they'll only be able to find you if you've recorded a greeting for each of your listings.

You'll have up to 3 seconds to record your user name and 15 seconds for your greeting.

If you haven't created one yet -- if your user name is something like "User102345" -- you should create a user name that's friendly and memorable.

Think of the greeting you create for each of your listings as a 15-second radio ad. It should include your user name and a brief but vivid description of the advice you have to offer and what makes it unique.

You only need to record greetings for each of your Live Advice listings, not for your Recorded Listings.

If you have any suggestions for how we can make your recorded user name and greetings work better, or any other ideas for features you'd like to see on 1-800-ASK-KEEN, please feel free to email your thoughts to [email protected] Thanks!