Your Satisfaction
is Our Priority
Our goal is for you to find someone to turn to when you need it most. We want every conversation on our platform to meet your expectations. If it doesn't, we're committed to making it right for you.
If you have an issue with the platform, you may be eligible to receive a credit to your account, up to a limit of $25*.
Request Satisfaction Guarantee Credit
Note: Keen reserves the right, in its sole discretion, to approve, deny or issue a partial credit for any request.*
*Satisfaction Guarantee credits are issued in Keen dollars, which may be used on future conversations. You're permitted to be reimbursed for one unsatisfactory experience every 30 days. Only conversations that occur within the past 72 hours are eligible for reimbursement. Promotional funds may not be eligible for reimbursement.
Last Revised March 26, 2019