Satisfaction Guarantee

What is the Satisfaction Guarantee policy?
Our Satisfaction Guarantee policy allows us to credit one unsatisfactory conversation every 30 days for up to $25.00. Please note that all requests must be submitted within 72 hours of the conversation. To request a Satisfaction Guarantee credit, please visit the Satisfaction Guarantee page and follow the steps after requesting a credit.
Why isn’t my conversation in the list of recent conversations?
Transactions older than 72 hours will not appear as they are ineligible for a Satisfaction Guarantee credit.
Why did I only receive $25 credit back?
The Satisfaction Guarantee allows us to credit a maximum of $25.00.
Can the Satisfaction Guarantee credit be refunded back to my form of payment?
Satisfaction Guarantee credits are issued in Keen dollars only.
Will the Satisfaction Guarantee credit expire?
No, the Satisfaction Guarantee credit will remain on your Keen account until it is used.
Why did I receive a partial credit?
If your conversation used promotional funds or free minutes, then those funds are not eligible for a Satisfaction Guarantee credit.
If you requested a Satisfaction Guarantee but it was denied, it may be because:
  • The account has received a Satisfaction Guarantee in the last 30 days. For a list of your recent transactions, please visit Transaction Details
  • The conversation used free minutes or promotional funds
  • The conversation was older than 72 hours
Where can I request for a Satisfaction Guarantee credit?
To request a Satisfaction Guarantee, simply visit Satisfaction Guarantee, and select Request Credit.