Nicole, you would have gotten at least 4 stars from me if you had listened better. You talk way too fast. You assumed things about me that weren't right, and it was because you didn't let me explain some things that you assumed. You assumed WRONG. You talk WAY too fast. You were so eager to talk and to override me, that you didn't hear my truth. You need to Slow Down, and really listen to your clients. You are NOT the listener that you think you are! 3 Stars only. LISTEN BETTER, and then you'll be a lot better.