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I’ve experienced Keen from both sides, as a customer who has paid for readings and as an advisor who gives them, so I wanted to offer a perspective that I think is missing a lot of times.
First, advisors are professionals, and professional boundaries still apply. Paying for someone’s time does not mean having unlimited access to that person whenever you want it. Advisors are allowed to have schedules, take time off, decline to extend conversations, and maintain boundaries with clients, just as people in other professions are. A reader not being available exactly when you want them to be does not mean they don’t care about their clients.
I also see readers called “fake” simply because someone didn’t like the answer they received. Of course there are varying levels of skill on any platform, and not every advisor will be the right fit for every customer. But a reading not confirming what you hoped would happen does not automatically make the reader fraudulent. Sometimes the most valuable reading is the one that tells you something you weren’t hoping to hear.
I also think customers need to understand the difference between a tarot reader and what most people traditionally think of as a fortune teller. They are not necessarily offering the same service. If what you want is someone who specializes in direct predictions and rapid-fire answers about exactly what will happen and when, look for an advisor who specifically advertises that style of reading. Tarot is often much more interpretive. Many tarot readers use the cards to uncover the dynamics of a situation, what you may not be seeing, where the current energy is leading, and what you most need to understand in that moment. For many of us, the purpose isn't to act like a psychic answering machine. It's to tell you what the cards are actually showing, including the part you may not have thought to ask about or necessarily wanted to hear.
As a customer, I’ve found that you also have some responsibility for the quality of your experience. A reading is an interaction, not an answer machine where you insert money and immediately receive a perfect yes or no. If you only have a few minutes, know what you want to ask before you call. Be clear about what you actually want insight into and give the reader enough room to interpret what they’re getting.
At the same time, expectations about time need to be realistic. You can certainly ask a straightforward question quickly, but expecting a genuinely in-depth reading in two or three minutes is usually unrealistic. In my experience, giving a reader at least 5–10 minutes to actually connect with the question, interpret what they’re seeing, and explain it makes a huge difference.
I’ve personally used readers on Keen, and my best experiences have come from approaching a reading with the understanding that I may hear what I need to hear rather than exactly what I want to hear. When I go in with a clear question, an open mind, and enough time for the reader to actually do their job, I feel like I get my money’s worth.
Keen isn’t perfect, and neither is every advisor on it. Customers absolutely should be discerning about who they spend their money with. But I also think some of the criticism directed at readers comes from expectations that wouldn’t be considered reasonable in most other professional relationships. Find an advisor whose style works for you, respect their boundaries, come prepared with what you want to explore, and give the reading enough time to develop. That makes for a much better experience on both sides.