I knew there was a reason she was on my list and I was waiting for her to come online. It has been a minute. I am so glad I reached her this evening. One simple question, she got the flow of everything and turned it into a story. She was amazing. She got the person correct, even though I don't know him that well, she got our situation and calmed me down. I know chat ended sometimes they have to go, but I respect it. She gave me advice, she's just awesome. I love her!