I am empathetic. With my education and training in psychology, my clients and friends often connect with me to help them dig deep inside themselves and explore what makes him/her think the way they do and how to change it. Sometimes, they just want tools to use to help get them what she wants and needs.
I have an open mind. I know that every conversation we have isn’t going to resolve a larger issue — but it puts you one step closer to understanding the people you communicate with on a daily basis without any judgments from me. I will always focus on you.
Part of my active listening approach isn’t just lending my ear, but asking appropriate follow-up questions to draw out more information. I do this to provide thought-provoking feedback as it is one of the best ways to show that I am engaged in what you are saying and to help validate what you are feeling. This has been my approach for the last 15 years, and my clients really benefit from this.