Why is Keen.co.uk going away?
We're combining the two services to create an even bigger destination for psychic insights and advice at www.keen.com. By combining the services and having only one destination, more users will be able to easily find and get the insights they're seeking from advisors on Keen.

When will Keen.co.uk no longer be accessible?
Beginning in early May, Keen UK will no longer be accessible. To access any information from Keen UK you will need to sign into www.keen.com.

How will this affect me?
Well, not much will change except where you access your account. All of your account information and transaction history will remain intact and accessible through Keen.com with your Keen UK user name and password. Plus you'll have a lot more users to meet through the vibrant and growing Keen.com Community!

How can the same information be used on Keen UK and Keen?
Because they both operate on the same system (or platform). Users have always had a universal My Account which allows access and the ability to use the same information on both these web sites.

What does having a universal My Account mean?
You've always had the capability to use one email address (or user name) and password to sign in to Keen UK and Keen. This one universal My Account stores all your information privately and securely. Once the transition in is in effect, you'll need to access your account through www.keen.com.

Will anything be happening to Keen.com?
Absolutely not! Keen continues to be the leading marketplace for live, immediate psychic advice and insights. By having only one psychic advice website it allows us to focus all advisor and customer attention on one premier destination instead of two. We're extremely excited about what the future holds for www.keen.com and look forward to experiencing it with the entire Keen Community.

Can I continue to use 0800 546 0888 to place calls and manage my account?
No. Once the transition is put into place, this number will no longer be accessible either.

Can I access 1-800-ASK-KEEN to place calls and manage my account?
No. To connect with advisors and manage your account, please sign into www.keen.com.

Are the features the same on Keen.com as Keen.co.uk?
Keen.com has the same features and many more. And now that we'll have only one destination for psychic advice, we'll be able create even more.

Should I create a new account on Keen.com?
No. You'll be able to access all of your account and transaction information by signing into Keen.com with your Keen.co.uk username and password.

I have a balance in GBP£'s. Can I use this on Keen.com after the transition?
Absolutely!

I'm a UK customer and accustomed to seeing listing prices displayed in GBP£. Will this still be the case?
Yes, for users who registered through Keen.co.uk, listing prices will still display in GBP£s.

After the transition, will I be transacting in USD$ or GBP£?
UK customers will still have the capability to transact in GBP£. All other international customers will continue to transact in USD$.

Can international customers use American Express (Amex) on Keen.com?
No. International customers can't use American Express Keen. Only US based customers are able to use Amex.

Will I still be paid any outstanding Keen.co.uk payments after the transition?
Yes, as all of your account and transaction information from Keen.co.uk is available by default on Keen.com, you will still be paid earnings you are owed.

After the transition, will I be paid in USD$ or GBP£?
You will be paid in USD$.

When managing my schedule, will I have to take into account a US time zone?
Happily, no. The option within Availability Manager dictates the time zone you're in and adjusts your schedule accordingly.

Can advisors who are outside the US send free minutes?
No, unfortunately at the current time it is not possible for international advisors to send free minutes. You'll continue to get a general error message when trying to do so.

What will happen with the Keen.co.uk domain name? Can I buy it?
No. AT&T Interactive will retain possession of the Keen.co.uk domain.

I have further questions. Where can I contact someone?
We have made a great effort to avoid disruption to your use of the service and we regret any inconvenience related to this transition. We appreciate your business and look forward to serving you. Should you have further questions, please don't hesitate to contact our Customer Support team by submitting a support request.