Keen: Customer Support

Keen Customer Support

This form is used only for submitting issues/questions with regards to your account and not for use in seeking advice services. If you wish to contact an advisor, please go to the home page and browse the categories there.

You may want to check our Frequently Asked Questions and Help Section to see if your question is answered there prior to contacting Customer Support.

Satisfaction Guarantee refund requests can only be submitted via our Satisfaction Guarantee page.

If you still have questions, please use the form below to contact Customer Support for account and product questions.

Please provide your contact information.

User Name

First Name:

Last Name:

Email*:

Phone Number*:

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This phone number will only be used if we need to call you about this issue.

International Phone Numbers

Please provide as much information as possible about the issue so that we can assist you.

Subject*:

Select item for refund*:

Unable to locate your conversation in the list above? If a transaction has already been previously submitted for a Satisfaction Guarantee credit OR if the transaction is older than 72 hours, it will not appear on this list as they are ineligible.

Description*:

*Required fields

If you still have questions, you can contact Customer Service at 877-533-6435. Hours of Operation: Mon-Fri: 6:00 AM - 6:00 PM, Sat-Sun: 8:00 AM - 4:30 PM Pacific Time.