Keen: Advisor Basics - Receiving Calls

Receiving Calls

Your phone will ring. When you pick up, we'll ask you to press "1" to accept the call.
After you accept, we'll automatically connect you and your customer for a live conversation. We'll ask both of you to "Please introduce yourselves." Be sure to greet your customer with a friendly "Hello!"
You'll earn money according to your per-minute fee until one of you hangs up, or until your customer needs to recharge their account. At this point, they'll be prompted to add money to their account in order to continue the call.
At the end of the call, thank your customer and politely ask him or her to leave you feedback.