Have you had a less than satisfactory experience during a reading with your advisor? Maybe your phone disconnected or you experienced technical issues, or maybe you are just unhappy with your reading? We want to make sure that as a customer you have the best experience possible on our platform. We created the Satisfaction Guarantee for you.
Feel free to click on Our Guarantee to submit a Satisfaction Guarantee request.
What is a Satisfaction Guarantee?
We’re so glad you asked.
Satisfaction Guarantee is a Keen credit that can be submitted for one call or chat once every 30 days. The credit of up to $25.00 would be added to your Keen account and is unable to be returned to the method of payment that was used.
Good News: The credit does not expire and will remain on your account for your next call or chat
How to Submit a Satisfaction Guarantee Request:
- Log in to the account, scroll down to the bottom of the site, and click on ‘Our Guarantee’
- If you are viewing call/chat details under transactions, you would follow the same steps above.
- Once you click on one of the options above, choose a specific call /chat, type a brief description, and click okay.